Amelia V. Gallucci-Cirio Library Strategic Plan
2011-14

September 2011

Goal 1

The library staff will integrate librarians, resources and services into courses throughout the curriculum using the embedded librarian model. (Embedded Librarian)

There has been a shift in the focus of instruction to selecting, filtering and managing information channels and the related technologies and tools. This also includes a shift to instruction in the classroom and outside the library. To this end the librarians will expand their collection development liaison program and work with faculty to be integrated into the Blackboard system. While all classes cannot be include several specialized course will be targeted. Embedded librarianship provides for the immersion of a librarian into the LMS space for a given course, with access to course documents and discussions and the ability to provide links and research tools and to create instructional opportunities for registered students.

Objectives

1). Embedded Librarian Project: Expand the current pilot program into a formalized service.

  • Assessment: The Embedded project will have at least one course for each department that volunteer to participate.

2). First Year Experience: Assess the impact of the library on the first year experience courses and implement needed enhancements to the program to maximize the value to students and faculty.

  • Assessment : Jennifer Fielding was a member of the 2010 project organized by the office of Student Services. The project itself depended on the voluntary attendance by students and it was decided to reconstitute the project.

3). Distance Learning: Adapt the library service model for the FYE courses to all distance learning courses.

  • Assessment: The Embedded project will be implemented for appropriate online courses which utilize the Access Services Librarian.

4). Extended Learning: Adapt the library service model for the FYE courses to all extended learning courses.

  • Assessment: The Embedded project will be implemented for appropriate extended courses which utilize the Access Services Librarian.

5). Information Literacy Integration: Create a plan to address information literacy integration and assessment at the academic program level and ensures students in all academic disciplines graduate with the information literacy competencies defined by the academic core learning competencies.

  • Assessment: A pre-test/post-test survey will be used and the post test results will show a minimum of 50% increase from the pre-test results.

Goal 2

A collaborative learning environment is the set of physical and virtual spaces and tools which enable learners to collaborate on projects to meet learning goals. The library will transform its physical spaces and provide tools which foster collaborative learning. (A Collaborative Learning Environment)

The traditional library physical facility is changing. The students are looking for individual and collaborative studying spaces; furnishings and electrical outlets should be next to each other; signage has to be clear and accurate; and the collections need to be easy to navigate and in some cases changed completely. The staff participated in a NELINET 2004 Space Planning Study and developed various recommendations. Some recommendations were implemented and other recommendations were discussed in 2008 with the Beacon Associates architectural firm, and the plan is to discuss these with the phase 3 and 4 renovations of the Hammond Building.

Objectives

1). Layout of Collections: Renovate the layout and flow of library collections to improve access and user self-sufficiency.

  • Assessment: Identify and establish collections. Create a baseline of circulation and usage statistics for future comparisons.

2). Individual, Group and Collaborative Spaces: Optimize library space to make available individual (quiet), group and collaborative (technology-enabled) spaces to meet user needs for learning and study.

  • Assessment: The library survey will show an 85-90% satisfaction rate.

3). Finding Aids: Signage for library collections and services to improve access and user self-sufficiency will be installed.

  • Assessment:The library survey will show an 85-90% satisfaction rate.

4). Facilities: Improve furnishings and lighting in user spaces to facilitate learning and study.

  • Assessment:The library survey will show an 85-90% satisfaction rate.

5). A Collaborative Learning Environment: Implement recommendations from the 2008 Plan and the 2010 Architect's Plan.

  • Assessment: The librarians will meet with the consultant, projects will be identified and changed as necessary and implemented.

Goal 3

The library staff will continuously explore means to enhance existing and provide new services for library users in order to meet their evolving needs and expectations.

As library technology services evolve and improve, the librarians will analyze these services and purchase those services that facilitate ease of access, expedite the process and make it easier for the students and faculty to conduct their research. The library website and the library catalog needs to remain current so the students and faculty can take full advantage and use the materials in the collections. Both the website and the catalog have to be relevant, viable and usable. The staff will strive to provide enhancements to the catalog that will provide additional information. This includes providing interactivity links that provide book covers, user reviews, and tagging; easier and direct access to WorldCat and Google and Google scholar will be integrated into the website. Services to speed up document delivery (e-books, additional full-text e-journals, etc.) will need to be added.

Objectives

1). Self-service Interlibrary Loans: Investigate, evaluate and implement a means to facilitate self-service ILL/document delivery services for users.

  • Assessment: Turnaround time for requests will be reduced by an average of two days

2). Improve Delivery Options for Distance and Extended Campus Learners: Explore means to provide cost-effective and expedient delivery.

  • Assessment: Turnaround time for requests will be reduced by an average of one day.
     

3). Research Aid to Faculty. Work within the structure of the university’s mission to assist with the research needs of the faculty.

  • Assessment: Have a forum with interested faculty to ascertain their wishes, develop a plan, a budget, etc.

4). The professional staff will continue to meet the collection Development needs of the academic disciplines.

  • Assessment: Additional appropriate online database i.e., full-text journals, primary source documents and e-books for the Arts and Sciences and Nursing will be identified by discipline and purchased as appropriate.

5). Improve communication and outreach by reviewing the design and functionality of its Website in light of emerging Web technologies and evolving user needs and expectations.

  • Assessment: A Web analyzer will compare monthly/annual usage statistics. Visitor usage statistics will show a minimum annual increase of 2-3%. A monthly analysis of the OPAC search log will be completed on and the percentage of searches resulting in zero hits will continue to show a 2-3% decrease per year.

Goal 4

Student enhancement and faculty teaching skills will be improved by the utilization of technologies provided by the library. (Utilizing Current and Emerging Technologies)

As library technology services evolve and improve, the librarians will analyze these tools and purchase those services that facilitate ease of access, expedite the process, provide data for the library staff, and make it easier for the students and faculty to conduct their research. Technology enhancements are a means to better service. It will be utilized to provide new services such as digitization of the archives, better and consistent data collection and as indicated in Goal 3 services to speed up document delivery (e-books, additional full-text e-journals, etc.) will need to be added.

Objectives

1). Emerging Technologies: Develop a structure and process to identify, evaluate and implement new technologies to enhance existing or provide new services to users.

  • Assessment: Reports identifying technologies, strengths and weaknesses and decisions regarding purchases will be made accordingly on an annual basis.

2). Digitizing Projects: Implement the means to digitize special collections held by the library to improve visibility and access.

  • Assessment: Implement the framework processes for establishing the repository with CONTENTdm. Establish a workflow using the ACC proposals to determine best practices.

3). Digital Repository for Faculty Publications: Collaborate with faculty and administration to implement a digital repository of faculty publications.

  • Assessment:Implement the framework processes for establishing the faculty repository with CONTENTdm and establish standards regarding copyright and access.

4). Integrated Library System.

  • Assessment: Vendors will be investigated and a report with recommendations will be issued in 2013.

Goal 5

Developing staff skills and competencies will be of the utmost importance.

For the library to be successful as it moves forward it is recognized the library staff it is of the utmost importance. As staff learn and adapt to new skills and as the staff learn technology competencies they will be recognized and incorporated into the job descriptions. In addition all staff members will work to select and analyze key systems and workflows to identify areas where the staff can improve efficiency and effectiveness.

Objectives

1). Work flow analysis

  • Assessment: Reports identifying technologies, efficiencies strengths and weaknesses and decisions regarding purchases and procedural changes will be made on an annual basis.

2). Identify core staff technology competencies and incorporate them into position descriptions for all library staff.

  • Assessment: Revised and accepted Library Assistant Form 30s will be placed on file at the end of summer 2012

3). Identify, evaluate and implement collaborative means to enhance internal communication, information-sharing and decision-making.

  • Assessment: An annual library staff survey will be undertaken to determine effectiveness.

Goal 6

Graduating students will acquire sophisticated skills in evaluating information sources (Assessment)

An assessment plan that addresses the library services as they affected a student’s educational experience at Fitchburg State.

Objectives

1). Create an assessment plan which addresses and defines library stakeholders, reporting requirements, outcomes-based measures, and accreditation requirements. The staff will evaluate the adequacy, utilization, and impact of the library and information resources and services to improve and increase the effectiveness of these services. Assessment Plan

  • Assessment: A plan will be developed and implemented by Spring 2013.

2). Ensure graduating students have developed competencies and skill in evaluating the quality of information sources appropriate to their field of study.

  • Assessment: A plan will be developed and implemented by Spring 2013

3). Investigate, select and implement models and tools for information literacy assessment.

  • Assessment: Select pilot courses to implement tools and analyze effectiveness